Privacy Policy — 122bet

This Privacy Policy ("Policy") describes how 122bet ("we", "us", "our", "the Platform") collects, processes, stores, and shares the personal data of individuals ("you", "User", "Player") who access or use the 122bet website at 122bet.cam and the services offered through it. 122bet is an online casino and sports betting platform serving adult players in Bangladesh.

We recognise that privacy is a fundamental right and we take our obligations as a data handler seriously. This Policy is designed to give you a clear, honest account of what data we collect from you, why we collect it, how long we keep it, who we may share it with, and what rights you have over your own information.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between 122bet and its users. By registering an account with 122bet or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood the practices described herein.

122bet collects personal data in several ways: directly from you when you register an account or contact support; automatically when you use the platform; and in limited cases from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are set out below.

122bet uses personal data strictly for the purposes necessary to operate the platform, comply with applicable obligations, and deliver a safe and personalised experience to players in Bangladesh. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account Creation and Management: To register your account, verify your identity, maintain your account settings, and provide access to 122bet services including casino games, sports betting, slots, and crash games.
• Payment Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your registered payment method in Bangladeshi Taka (BDT).
• Identity Verification (KYC): To confirm that you meet the minimum age requirement of 18 years, to verify that your payment method is registered in your own name, and to comply with anti-money laundering obligations.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion periods and deposit limits you have set, and to send responsible gaming notifications where activity thresholds are reached.
• Fraud Prevention and Security: To detect and investigate suspicious account activity, to prevent unauthorised access, to identify multi-accounting and bonus abuse, and to cooperate with law enforcement where required.
• Customer Support: To respond to your support enquiries, to investigate and resolve formal complaints, and to maintain records of communications for quality assurance and compliance purposes.
• Platform Improvement: To analyse aggregated usage data to improve the 122bet user interface, game selection, and platform performance for Bangladesh players.
• Marketing Communications: To send you promotional emails and notifications about 122bet bonuses, tournaments, and new game launches — but only where you have opted in to receive marketing communications. You may unsubscribe at any time.
• Legal Compliance: To retain financial transaction records and identity documentation for the minimum periods required by applicable anti-money laundering and platform operation obligations.

Every processing activity carried out by 122bet is grounded in one of the following legal bases. Where the basis changes for a specific processing activity, we will update this Policy and notify affected users where required.

• Contractual Necessity: Processing required to fulfil our obligations to you under the 122bet Terms & Conditions — including account creation, payment processing, game delivery, and customer support.
• Legitimate Interests: Processing carried out to pursue 122bet's legitimate business interests, provided those interests are not overridden by your fundamental rights — including fraud detection, security monitoring, platform analytics, and responsible gaming enforcement.
• Legal Obligation: Processing required to comply with applicable legal obligations — including identity verification, transaction record-keeping, and cooperation with law enforcement authorities in connection with suspected financial crime.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

122bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

• Payment Processors: Financial data is shared with verified local payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your deposit and withdrawal transactions. These processors handle your financial data under their own privacy frameworks and applicable financial regulations.
• Identity Verification Providers: During the KYC process, identity documents may be shared with a certified third-party verification provider to validate the authenticity of documents submitted. These providers are contractually bound to use your data only for verification purposes and to delete documents after the verification is complete.
• Game Suppliers: Gameplay data (user ID, bet amounts, game outcomes) is shared with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to operate game sessions. These providers do not receive your name, contact details, or payment information.
• Fraud Prevention Services: Technical data including IP addresses and device fingerprints may be shared with specialist fraud prevention services to identify and block suspicious activity on the platform.
• Law Enforcement and Regulators: Where required by applicable law, court order, or the lawful request of a competent authority, 122bet may disclose personal data to law enforcement agencies or other regulatory bodies. We will notify you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 122bet's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy implications before it takes effect.

122bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit the 122bet website. Cookies allow us to recognise your browser on subsequent visits and to maintain your logged-in session.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your authenticated session, store your language and currency preferences, and support security features such as CSRF protection. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These cookies remember your in-platform preferences — such as your preferred game view, notification settings, and responsible gaming configuration — so that you do not need to reset them on each visit.
• Analytics Cookies: These cookies collect anonymised or pseudonymised data about how players use the 122bet platform — including which pages are visited most frequently, which games are most popular, and how users navigate between sections. This data is used exclusively to improve the platform. Analytics cookies are only placed with your consent.
• Marketing Cookies: Where you have opted in to marketing communications, marketing cookies may be used to track which promotions you have interacted with, in order to ensure that you do not receive repetitive messages and that offers are relevant to your activity. These cookies are only placed with your explicit consent.

You may manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not prevent you from using 122bet's core services, but may affect the availability of personalised features. Clearing cookies will log you out of your current session.

122bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal retention obligations, or to resolve disputes and enforce agreements. The following retention periods apply to the main categories of data we hold.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints (for example, because it exists in backup archives), it will be isolated from active processing until deletion is possible.

122bet implements a layered approach to data security, combining technical controls, organisational procedures, and third-party security assessments to protect your personal data from unauthorised access, disclosure, alteration, and destruction.

• Encryption in Transit: All data transmitted between your browser and the 122bet platform is protected by 256-bit TLS/SSL encryption. The padlock icon in your browser confirms that the connection is secure. HTTP connections are automatically redirected to HTTPS.
• Encryption at Rest: Sensitive data held in 122bet's databases — including identity documents, financial records, and password hashes — is encrypted at rest using industry-standard AES-256 encryption. Plain-text passwords are never stored.
• Access Controls: Access to personal data within 122bet's systems is restricted to authorised personnel on a need-to-know basis. Role-based access controls, multi-factor authentication, and audit logging are applied to all internal systems that process personal data.
• Penetration Testing: 122bet's platform infrastructure undergoes periodic security assessments conducted by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, 122bet will notify affected users and relevant authorities within 72 hours of becoming aware of the incident, in accordance with applicable data protection standards.

As a 122bet user, you have a number of rights in relation to the personal data we hold about you. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data 122bet holds about you, together with information about how it is used and with whom it is shared. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain data directly within your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to legal retention obligations — for example, we may be required to retain financial records for 7 years regardless of an erasure request.
• Right to Restrict Processing: You have the right to request that we limit how we use your personal data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The 122bet platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an account, attempt to access 122bet services, or provide any personal data to the platform.

If 122bet becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage user will be returned to the original payment source, and any winnings accumulated during the period of underage use will be forfeited.

The 122bet platform may contain references to third-party game providers, payment services, and sports data providers. While 122bet takes care to partner only with reputable and certified third parties, we have no control over the privacy practices or data handling procedures of those external entities. This Privacy Policy applies exclusively to data processed by 122bet directly.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 122bet — particularly the mobile wallet providers bKash, Nagad, and Rocket, whose own terms govern how they handle your financial data during payment processing.

122bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When a material change is made — meaning a change that significantly affects how we collect, use, or share your personal data — we will notify registered users by displaying a prominent notice on the platform and, where possible, by sending an email notification to your registered address at least seven (7) days before the change takes effect.

The date at the top of this Policy will always reflect when it was last reviewed. Your continued use of the 122bet platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you do not agree with the updated Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 122bet handles your personal data, please contact our dedicated data support team using the details below. All privacy-related communications must be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request — [Your Username]"
• Subject Line for Privacy Complaints: "Privacy Complaint — [Your Username]"
• Response Time: General enquiries within 4 hours; formal data rights requests within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Responsible Gaming: For self-exclusion or responsible gaming concerns, visit our Responsible Gaming page